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Delivery Information

Delivery Information

Furniture direct from our factory’s to your home, passing the savings on to you. It’s important we ensure that our products are safely handled and delivered in perfect condition. To achieve this we use a 2 man delivery service only that covers all of England, Wales, and Scotland up to Glasgow and Edinburgh. We can extend our service to above these areas on mainland, but please contact us with the item you are interested in ordering and your location and we can get a quotation to see if it’s suitable.

A huge selection of products, all that can be delivered between 3-25 working days.  This time varies depending on if it’s a stock item or a made to order. Stock items tend to be delivered within 3-10 working days, please contact us pre-order for confirmation or alternatively the information on delivery times is displayed on each product on the website.

Are you considering ordering a sofa from a high street retailer and waiting up to 6-12 weeks, surely not? If you are, you must be crazy, The Sofa and Bed Factory have ensured we eliminate all these unnecessary delays by offering high street ranges, at half the price and delivered in just a few weeks.... what are you waiting for!

There is something for everyone, choosing your frame, material, colour, and seating is the difficult part. Once your order is placed, sit back and leave the rest to us. You will be updated at every stage of your starting right from your order confirmation to when your new item arrives. Your delivery date will be advised 3 working days or more prior to the date, we understand you have to make arrangements so we will aim to be as flexible and give you as much notice as possible.

A 3 hour time slot will be provided by our logistics company via telephone the afternoon prior to the delivery, if they cannot get through they will leave a voicemail and send a tx message. All we ask from you is to ensure we have the correct details for your order to prevent any issues on the delivery day, a landline and mobile or 2 mobile numbers will hopefully give us the best chance to deliver your items with no unnecessary issues or delays.

On the delivery day, our drivers will contact you approximately 30 minutes before they arrive. The item will be delivered into your room of choice on the ground floor. The drivers will not unpack or assemble the items as it is not included within the free delivery, however, the drivers occasionally will accept a small fee of £20 to unpack the items if you are not in a position to do it yourself.

Unfortunately, they cannot remove any packaging, if for any reason you wanted to return the items or exchange them, this can only happen if the items are in perfect condition and wrapped for protection in the original packaging.

Key points to your delivery:

• Delivery can be within 3 -25 working days depending on if it’s stock or made to order, please check before placing the order.
• Stock items normally 3-10 working days.
• All deliveries are done using a 2 man service.
• A time slot of 3 hours is provided the afternoon before via phone. If you are not available a voicemail and text message is left.
• Drivers will provide 30 mins notice before the delivery.
• The items are delivered into your room of choice on the ground floor.

Not ground floor?

If there is a lift there is no charge but if the items need to go upstairs, please contact us and notify us which item you would like to order and the amount of flights of stairs so so we can confirm it’s possible to deliver successfully and any additional charges.

If delivery upstairs is approved, the drivers are to be paid via cash on the day. We DO NOT cover any costs for this and if you do not inform us or refuse to pay the drivers on the day, the drivers may bring the items back on the delivery day. There will be a charge of £80 for a failed delivery.

The logistics company does not unpack and assemble the items.

Assembly service can also be offered at a charge of £20 paid via cash to the drivers.

Packaging will not be removed from the address under any circumstances.

A third-party logistics company is used and we do everything we can to ensure things run smoothly for each delivery.

If there are any issues please contact us on our landline **** and one of our advisors will do everything they can do resolve the issue as quick as possible.

Please see the map below for details on any additional: