Terms & Conditions
Terms & Conditions
By using this website you agree to be bound by our Terms and Conditions. These Terms and Conditions apply to the use of this Website (www.thesofaandbedfactory.co.uk) and by accessing this Website and/or placing an order through a telephone sales advisor, you agree to be bound by the terms and conditions detailed below.
We strongly recommend that you fully read our Terms and Conditions before placing an order and If you require any further information or clarification on the information herein, please do not hesitate to contact us through any of the methods listed in the “Contact Us” page of this website. www.thesofaandbedfactory.co.uk
We aim to constantly improve and develop our website for the benefit of our customers and to enable this to take place we may occasionally modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice. Changes to conditions may occur from time to time and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change. The Sofa and Bed Factory also reserve the right to change, extend, or make amendments to any pricing or offers detailed on this website. If The Sofa and Bed Factory is informed of any inaccuracies with regards to the content or material detailed on the site we will endeavour to investigate and correct such highlighted material at our earliest convenience.
Accuracy of content
The Sofa and Bed Factory has taken every care in the preparation of the content appearing on this website, in particular to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product.
Before you place an order
If you have decided you would like to place an order with The Sofa and Bed Factory by arranging for one of our advisors to call you, please have all the address information and product that you would like to order ready so we can place it efficiently. We will be delighted to answer any queries you may have at this stage of the order process.
Here are some of the most common questions for you to consider.
• Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
• Will the furniture fit in the room?
• Which range are you interested in?
• Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time.
• What colour would you like the furniture in?
• How would you like to pay for the furniture?
The Products on our site are available for purchase and delivery only within most of England, Wales and Scotland not covering islands or the Scottish Highlands. As far as reasonably possible all products featured on the website are either in stock or available at the time of ordering, or information on delivery or time constraints will be displayed on the product page or provided by one of our advisors for your approval prior to making your purchase. This information can be confirmed via email, telephone or our live chat feature.
To be eligible to purchase products on this website you must: • (a) be capable of entering into binding contracts; and • (b) be at least 18 years old. • (c) provide your real name and contact details (including e-mail); and • (d) a valid delivery address in the United Kingdom or Ireland.
The price of the products will be the amount set out as per the order summary and correct at the time of ordering. Prices are liable to change at the discretion of The Sofa and Bed Factory at any time, but subsequent price changes will not affect the price for the products as stated in your order at the time of that order being placed.
Payment can be made by Paypal, credit or debit card or even bank transfer (details available upon request). We also have a ‘3 easy payments’ option and a finance option available and all details are displayed when you follow the process online and fill out the application. In the event that there is insufficient stock to satisfy your order, you will be informed as soon as possible. A refund will be processed through the same method as what you paid at the earliest opportunity.
Our site contains a vast amount of products and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced due to manual error. We are under no obligation to provide the product to you at the incorrect (lower or higher) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. All prices quoted include VAT.
3 Easy Payments / Deposits
For our ‘3 Easy Payment scheme’ or deposit scheme, we will work with you on a suitable payment plan to enable you to pay for the goods over a period of time that is suitable for your financial situation enabling you to have delivery as soon the goods are paid for. This is not a legal finance agreement, this is a payment structure we have created for customers who don’t have the full payment available, are moving house and are awaiting a date or do not require an immediate delivery. The first payment must to the value of 30% of the total order value and can be paid using Paypal or debit or credit card via PayPal invoice system. There is no restrictions with this as Its a flexible payment option we have created to benefit our customers with no interest or credit checks. We do not deliver any goods until the items are paid for in full and when the final payment is made and the balance is clear, please enable up to 5-10 working days for the delivery to take place. The process starts with your first deposit which enables us to order the item with the factory, who then manufacture and hold them until the balance is paid. Deposits only stand for a 12 month period from the first payment date. Our factories will cancel any orders and all deposits will be void which applies to both us and the customer after 365 days.
Acknowledgement and acceptance of your order.
If you place an order with The Sofa and Bed Factory we will email you an invoice and confirmation of your order within 24 hours. It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights are unaffected.
All deliveries will be made to the delivery address provided by you when you originally place your order. In the event that you require the products to be delivered to an alternative delivery address to that stated in the order you must contact us either in writing or email to notify us of this fact and provide the alternative delivery address, or information requested by our customer service team, photo identification for example. We reserve the right to postpone delivery until such satisfactory documentation is provided.
2 Man White Glove Delivery
Upon purchasing with The Sofa and Bed Factory customers are solely responsible for verifying building access and ensuring furniture dimensions are suitable for the property. The logistics company will not be responsible for forcibly trying to make an item fit into the place of delivery, nor will they be held responsible for any damage that could occur to the place of delivery or to the furniture itself as a result. In the event that the logistics company have reasonable doubt to the access to the property and suspect damage may be caused to the furniture by attempting delivery, you may be asked to sign a disclaimer by which you agree by the terms above to take full responsibility for any accidental damage caused by attempting to forcibly deliver items. This will mean the customer agrees that any damage caused will be accountable to yourself and not a responsibility of either the 3rd party logistics company or The Sofa and Bed Factory.
Once the order has been placed you will be contacted via telephone or email to confirm your delivery date at least 3 working days prior to the estimated date advised on the platform the order was place and order stage. If the date is ready to be provided at an earlier opportunity then we will contact you as soon as it’s ready but this is not always possible as we have to work with the factory to establish finishing dates for manufacturing or stock availability and then the logistics company to confirm when they are covering each area.
The day prior to the delivery you will receive a call or message confirming a 3 hours time slot and the drivers will provide between 30 mins and 1 hours notice on the delivery day. The service is a 2 man service delivery into your room of choice and does not include unpacking, assembly or removal of waste. To ensure you are completely satisfied with your furniture, the delivery team will ask you to check the packaging of the goods over and sign to say that the goods have been received in perfect condition. Once this document has been signed and the drivers leave the property The Sofa and Bed Factory will not be responsible for any damage noticed after, so please ensure the goods are checked carefully. The drivers will leave all packing materials so the goods can be returned within 7 days if required. This is to benefit the customer as the goods cannot be returned unless the original packaging is used. Please note, under no circumstances will the drivers remove the packaging, this is to prevent problems at a later date.
Most of our items are in stock and are guaranteed to be dispatched within 3 working days to our logistics company who will contact you to negotiate a suitable delivery date unless otherwise specified at the point of ordering by an advisor. If you place an order and there are any problems with the stock availability, one of our advisors will contact via telephone or email as soon as they are made aware with the information confirming when the stock will be available for delivery. If this is not suitable and a refund and cancellation is requested, then this will be processed straight away.
We aim for all deliveries to take place between the hours of 8am and 6pm, obviously, this is based around the circumstances on the day. If for any reason at all the drivers are delayed whether that may be due to traffic, accidents, problems delivering, or any other reason that may effect the route, then we will keep the customer updated and always continue to deliver until we all deliveries are complete. Each customer effected will be given the option whether they can accept the delivery later in the evening or whether we arrange an alternative, unfortunately, these problems are out of our control and The Sofa and Bed Factory cannot be responsible for any delays and will not be obliged to refund or compensate.
The logistics company will offer a time slot the day prior to the delivery and if this time slot is missed due to circumstances that are uncontrollable then again we cannot be help responsible and will not compensate.
On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is destined for and please make sure that the area you want the furniture placed is cleared and free from debris or hazards.
Please note our logistics company are not obliged to deliver up stair cases. If you do not live on the ground floor or alternatively there isn’t a lift available please contact us prior to making the purchase to confirm Is it is possible to complete the delivery. This may depend on which item you’re ordering due to the weight and the circumstances at the address. If there are issues delivering this to the floor that you live on it can be arranged for the delivery to be completed to the ground floor and customers can then make other arrangements for it to carried up the stairs. Occasionally the drivers may be prepared to accept an extra fee to assist with carrying up the stairs but this is down to the drivers discretion on the day. If The Sofa and Bed Factory are not advised of any issues prior to the delivery and the logistics company decide not to deliver, there will be a charge of £80 to return the items on the day.
If the customer decides the goods are not suitable and would like to return them, the drivers can wrap the goods and bring them back on the day. As the goods are in perfect condition the cost to return the goods on the day is £80. This fee applies even if there was no delivery charge as The Sofa and Bed Factory get charged by the logistics company but we may choose to cover those costs for you. Unfortunately the business cannot be responsible for a change of mind on the item and the fee of £80 is taken from the total order value prior to the refund being actioned.
Out of Stock items.
Should an item be out of stock, on most occasions, it will state an expected arrival date on the website and this date will be reiterated should you be ordering over the phone. The dispatch of your sofa will then be made within 3 working days of that previously stated arrival date if the customer chooses to wait for the item to come back into stock. Estimated arrival dates can be provided by our suppliers and occasionally can be inaccurate or further delays may be apparent throughout the process. If for any reason the unfortunate event happens where the dates we have provided are incorrect, The Sofa and Bed Factory are not responsible and the customer will have the option to wait or be refunded at the earliest opportunity. As soon as any information is provided to us stating that the original dates were inaccurate one of our advisors will contact the customer within 24 hours to provide up to date information on the order.
The details and designs of our products are constantly changing and we reserve the right to change the specification of our products without prior notice in relation to future sales. You should check our website for details.
Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality, and appearance. Any significant variations will be notified to you. The measurements of all products provided are as accurate as possible, but some slight variances may apply. Some self-assembly may be required on certain products.
All of our sofas come with a 12 months manufacturers warranty for your peace of mind. This covers you for any problems that you may experience with the sofas due to manufacturing faults such as- stitching, fillings, structural issues, etc.
With all manufacturers warranties, The Sofa and Bed Factory reserve the right to carry out an inspection of the goods in the confinements of your own home using an independent 3rd party company to assertion where the fault is situated. There are 3 stages involved in this process which includes: initial inspection (if fault can be repaired on the day, then the work will be carried out in your home), if not then we will book for a repair to be carried out. If this is not to our satisfaction then a replacement can be arranged. The Sofa and Bed Factory have the rights to repair any damage on 3 occasions prior to any full exchange taking place. Each situation is different so our advisors will work closely with our repair company to advise on the best action.
This does not, however, affect your statutory rights as a customer. The Sofa and Bed Factory reserves the right to determine the order of the following statutory rights : repair, replacement, refund.
Cleaning of products
Our manufacturers do not cover any faults or damage caused through incorrect cleaning products used on our ranges. For all our leather items a damp cloth is the only method that should be used to clean and therefore, any wipes or cleaning products used on the leather will not be covered as we are not aware of what chemicals are in there as this could react negatively. For fabric products, we also would recommend a damp cloth. However, we do supply fabric cleaning products which are provided by one of the top leading furniture cleaning specialists which have been tested and fully approved. For further details please contact our office.
If you have a complaint in relation to any service or non-service provided by The Sofa and Bed Factory please do not hesitate to contact us immediately by telephone or e-mail, the details of which are contained under the “Contact Us” page. Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a consumer are unaffected. Due to part of our selection of products being purchased from companies who import, we require 7 working days to finalise an answer on how we would proceed with handling the situation. This is due to time zone differences and factory holidays both in the UK and Internationally that may slow the process down slightly at certain times of the year.
If you decide to exchange your furniture you must notify us, in writing, within 14 working days of delivery.
Should you wish to exchange the goods, it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you if the items are not in perfect condition when the exchange takes place. The Sofa and Bed Factory are also within rights to refuse an exchange If the item is not in perfect condition. To minimise the risk of any such claim we ask that you retain the original packaging and use it when returning/exchanging the furniture.
It is your responsibility when exchanging the items to ensure that they are in perfectly good condition and with the original packaging, however, The Sofa and Bed Factory recognise that many customers do not have the means to do this, and in this circumstance we will arrange collection/part exchange during normal business hours (Monday to Friday) if requested. The charge for an exchange would normally be £80, however, each order's circumstances are different due to location and the situation with packaging, if the items need to be re-wrapped or which item it is being replaced with. Any additional charges will be finalised by our customer team prior to the exchange taking place. All goods will be fully inspected once returned and if damaged, a repair technician will provide ourselves with a quote for full repair costs. This may also lead to a small claims action.
We will collect the old goods and part exchange for the new item, any refund necessary will be authorized within a 14 day period of the part exchange taking place providing stock is in an acceptable condition upon inspection. This refund may be the difference between the item originally ordered and the lower cost item it is exchanged for also takin into consideration of any further logistical charges. However, if the item chosen for the exchange is higher in price than the original item then the payment to clear the balance must be taken before the part exchange takes place. If you do not comply with your obligations above, we will not agree to the refund or may make a reasonable charge to cover any costs that is incurred (for example in respect of wasted collection journeys or goods that you have damaged or lost). Your statutory rights are not affected.
If you decide to return your furniture you must notify us, in writing, within 14 working days of delivery.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you retain the original packing and use it when returning the furniture. It is your responsibility when returning the items to ensure that they are in perfectly good condition and with the original packaging, however, The Sofa and Ned Factory recognise that many customers do not have the means to do this, and so we will arrange collection during normal business hours (Monday to Friday) if requested. The charge for a return is £160. The sofa and Bed Factory get charged £80 each way by the logistics company for zone 1 and often even more for any other zones. Due to the furniture being in perfect condition and the decision to return the furniture is no fault of the business then this full charge will apply. However, if the furniture is returned on the original delivery day meaning the logistics company do not have to return the address then the charge will only be £80. Again, this is dependant on the location of customers and circumstances upon delivery and The Sofa and Bed factory reserve the right to advise of any additional charges depending on the situation. For details on returns of Made to order bespoke items please refer to the Made to order section in our terms and conditions.
All cancellations made before or after delivery are subject to a 14-day refund policy. If goods have been delivered and signed for in good condition and you still wish to cancel, you may cancel within 14 days and subject to a re-collection fee of £80 or more depending on the location and circumstances and our office team will confirm these charges. This is in addition to an £80 charge (or more depending on location and circumstances) for the original delivery that took place. These charges only apply to non made to order items, for made to order items the goods can be cancelled, however, the 30% charges will be applicable if it’s pre-delivery and any extra charges for logistics will be applied if it’s at the delivery stage or after. Any refund that takes place will be for the total value of the order minus 30% and minus the original delivery charge and the same fee for a collection charge if the goods have been delivered. (Please refer to our made to order section within our terms and conditions.) Once goods are returned to us and inspected and should they be found to be in perfect condition the refund process will begin. All refunds will be actioned within 30 days of the goods being returned to us and inspected.
Please note, that any credit card fees of up to 3% are not refunded on all orders once the order has been cancelled regardless of the situation if the cancellation is due to a customer changing their mind.
Made to Order Items.
If you wish to cancel your order of a made to order item you can within 48 hours of when the order is placed with no charges but this be confirmed via email and not via telephone. After this period the items will have started the manufacturing process and there will be a standard 30% charge of the total value of the products as The Sofa and Bed Factory will not be liable for the charges from our suppliers/factory. These charges are applicable for both pre delivery and after the delivery of the items. If the order is cancelled prior to the delivery then the charges will be 30% of the total order value and this amount will be deducted from the refund amount which will be actioned within 14 days of receiving the email cancellation. If the made to order items are delivered and you wish to return them then our drivers will remove the items from your home but the 30% charges are still applicable. However, please note that if the item is returned on the day of the delivery then there will be a charge of £80 (or more depending on charges for re wrapping items or the location). If the order is cancelled after the delivery has taken place and the logistics company have to return to collect it then the charge will be £160 (or more depending on if the item needs to be re wrapped or the location. This fee will be on top of the 30% total order value and the amount will be confirmed by our office before any collection takes place and deducted from the total order value. The refund will be actioned within 14 days of when the item is returned back to our warehouse. Please be aware that The Sofa and Bed Factory will always strive to dispatch special made to order sofas within time frame stated but in some cases this can go slightly over the standard delivery time due to the production run, materials required, factory holidays etc and we provide as much information as possible on the website or as soon after an order is placed If is differs slightly to what is displayed. Our team will contact you once your sofa has been manufactured to book you in for your delivery date, we will not contact you until we have received this notification, so please bare with us and feel free to call us for an update on your order. The delivery date will be provided 5 working days prior to the delivery or at the earliest opportunity if the information is available sooner. With made to order items the design of scatter cushions can be different, they may vary in style or pattern and The Sofa and Bed Factory or any other manufacturer/supplier cannot 100% guarantee the cushion will be an exact match to what is in the image on the product page. However, the cushions will always match with a similar colour and will work well with the design of the sofa. Please advise if you are looking for an exact match, we will help you choose an item that is advertised in this way to prevent any issues at a later date.
What information does The Sofa and Bed Factory collect?
When you place an order with The Sofa and Bed Factory via our telesales department or on our website, the information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. This is to ensure that we can carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us. Your name, address and contact details may be shared with our furniture suppliers and delivery contractors to ensure that we can fulfil our contractual arrangement with you to deliver the products and services you purchase from us.
The Sofa and Bed Factory hold this information for the full period of the furniture guarantee to allow us to commit to the guarantee and send out our service managers if required. Furniture suppliers who deliver to you directly will be passed your full contact details, that you provide us, to allow them to fulfill this requirement. In some cases, where they are responsible for the furniture guarantee, this information may be stored for the full period of the guarantee to allow them to fulfill this. If you choose to contact us using the chat functions enabled on our websites, these are supported by selected third party providers who will store details of the chat securely on their own servers for 12 weeks.
If you request a service or a repair from us this will normally be completed by a third party company, at which point we will share your name and address details with our service team who will use this only for providing you with the repair service.
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us to use it for the purposes discussed with you e.g. to arrange for delivery of the furniture.
If you use our website to register an account, participate in discussion boards, enter a competition, complete a survey, or report a problem with our products and services the information you provide to us will be stored and may be used to facilitate that request or service
Why do we collect information and how do we use it?
Under the GDPR we must have a lawful reason for using (or ‘processing’) your personal information. One of the lawful reasons is ‘legitimate interests’. Legitimate Interests means that we can process your personal information if we have a genuine and legitimate reason and we are not harming any of your rights and interests in doing so.
So, what does this mean? When you provide your personal details to us, we use your information for our legitimate business interests to ensure we can provide you with the best service possible and help us ensure you only receive relevant information from us. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights. Some typical examples of when we might use this approach are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our advertising.
We will process the personal information you have supplied to us to conduct and manage our business to enable us to give you the most appropriate marketing, information, service and products and provide the best and most secure experience. These are what we consider our ‘Legitimate Interests’.
The following are when and why we would use this approach:
Direct Marketing: If you purchased from us prior to the 9th May 2018 and have not unsubscribed from receiving marketing information, we will send you emails, SMS and postal marketing, which relates to relevant promotions and offers that we feel will be of interest to you.
If you purchased from us after the 9th May 2018 we will only send you emails, and SMS marketing which relates to relevant promotions and offers that we feel will be of interest to you if you have actively consented to receiving it.
This information will be shared with partners, suppliers, and agencies so they can process your personal information on our behalf. We only share information that allows them to provide their services to us or to facilitate them providing their services to you. For example, some of our service providers place advertising for us online, about our products and services. As a result, where you have indicated you are happy to receive marketing from us, you might see online advertising that we have placed on the web sites you visit, or the interactive services you use.
We will continue to process your information in this way until you advise otherwise. You can opt out of this processing activity at any point using the unsubscribe link on all emails and included within SMS, and by using the contact us function on our website.
We will never sell your details to other companies so that they can market to you.
Add items to your basket: If you create an account on our websites and add items to your basket but the sale is not completed, we may contact you by telephone or email to ensure that there were no technical issues that meant that you were unable to complete the purchase. This information will be stored for 30 days before being deleted.
Analytics: We process your personal information, collected as part of your furniture purchases for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.
This information will be used to administer our websites and telephone services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. It allows us to improve our websites and telephone services to ensure that information is provided in the most effective manner for you (and for your device). It allows you to participate in the interactive features of our service if you choose to do so. It will also allow us to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
The personal information collected in this way is held on file for as long as necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements.
When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
How do we store your data?
Any personal data that is provided to us is stored on our secure servers and/or those of the service provider hosting our site on our behalf. Any download of information relating to any transactions entered into on our site that will be encrypted to help ensure its safety.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share passwords with anyone.
The Sofa and Bed Factory will only retain personal data for as long as is necessary to provide the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations. If you have any questions relating to our retention or destruction of your data, please contact us using the details set out in the Contact Us section.
In accordance with the General Data Protection Regulations (EU 2016/679), we employ strict physical, electronic and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line. The transmission of information via the internet is, however, not secure and therefore we cannot guarantee the security of data sent to us electronically by you. Any transmission of such data is therefore entirely at your own risk. If you have any questions relating to security of your data, please contact us using the details set out in the Contact Us section.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we may be obliged to do so.
Where we sell part or all of our business to a third party, in which case we may disclose your personal data to the prospective or actual seller or buyer of such business or assets.
Where we are legally required to disclose your information or in order to enforce or apply our terms and conditions or other agreements; or to protect our rights, property, or safety or those of our customers or other third parties.
Third Party Links
You may find links to third party websites on our site. The operators of those websites will apply their own privacy policies and you should check them before you use them or submit any data to them.
Access to information and other rights
You have the right to access information we hold about you. If you wish to exercise your right of access, you must submit a written request and provide proof of your identity before we supply the information to you.
You also have the right to:
Ask us to prevent processing that is causing – or is likely to cause – you substantial damage or distress;
Require us not to make certain decisions automatically if they significantly affect you;
Ask us to make any necessary changes to the personal data we hold about you in order to ensure that it is accurate and up to date;
Ask us to have your personal data erased and to prevent processing in specific circumstances:
Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
When the individual withdraws consent.
When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing. The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR). The personal data has to be erased in order to comply with a legal obligation. The personal data is processed in relation to the offer of information society services to a child.
We may refuse to comply with a request for erasure when personal data is processed for the following reasons;
To exercise the right of freedom of expression and information;
To comply with a legal obligation for the performance of a public interest task or exercise of official authority.
For public health purposes in the public interest;
Archiving purposes in the public interest, scientific research historical research or statistical purposes; or
The exercise or defence of legal claims.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by The Sofa and Bed Factory. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Sofa and Bed Factory collects the details provided by you on registration, together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.
We do not store credit card details and we do not share customer details with any 3rd parties.
Use of your information and your preferences
We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about The Sofa and Bed Factory group products and services or those services of other carefully selected companies which be of interest to you. We may contact you by post, email or telephone for these purposes.
We like to hear your views to help us improve our service. From time to time, we may contact you by post, email, or telephone to ask your opinions. Again, if you do not want to be contacted for this purpose, please inform us at the point of sale.
We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
Disclosures of your information
Your information may be passed to any third party companies who have involvement with your order. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.
Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a The Sofa and Bed Factory advertisement on another site that links to The Sofa and Bed Factory will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the online simply stylish sofas services you can use.
The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
The Sofa and Bed Factory shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
To contact us via email you can reach us at the following addresses:
Please be aware the address advertised on the website is warehouse only, all post and contacting information must be forwarded to Head Office, details are below.
Head Office: - Admin ONLY
24/26 Regent Place
0121 663 1409